One Workspace, Every Channel, Run by AI Agents.
Shopy-Link brings WhatsApp, Instagram, Messenger, Facebook comments and your website or App live chat into one workspace, where AI agents answer in seconds, sync every order to your CRM, and hand off to your team the moment it matters.
- Matched customer to CRM record
- Pulled order #4172 — shipped 08:12
- Checked shipping policy — ETA Thursday
Built for Modern Commerce
One platform, shaped for every team that talks to customers — and every team that loses time doing it manually.
Online Sellers
Run the whole DM-to-order flow without leaving one inbox.
Retail Brands
Keep every channel answering in the same brand voice.
Marketplaces
Absorb high message volume without adding headcount.
Support Teams
Clear routine order questions before they reach a queue.
Marketing Teams
Turn finished conversations into follow-ups that convert.
Why Selling Online Has Become So Difficult
Every extra channel means more context lost, and more sales slipping through the cracks.
Too Many Channels
WhatsApp, Instagram, Messenger, comments — every new channel is another inbox to babysit.
Slow Responses
Customers expect answers in minutes. Manual replies can't keep up at scale.
Lost Sales
An unanswered message or comment is a sale that walks to a competitor instead.
Manual Order Tracking
Digging through a store dashboard to answer "where's my order" wastes hours every week.
Disconnected History
The same customer looks like a stranger on every channel, so nobody remembers them.
No AI Automation
Without automation, growth means hiring more people just to keep pace with messages.
Before Shopy-Link, and After
Without Shopy-Link
- Juggling five or more inboxes across separate apps
- Manually copying orders into a spreadsheet or CRM
- Answering "where's my order" by hand, every time
- Losing context the moment a customer switches channel
- Hiring just to keep up with message volume
With Shopy-Link
- One inbox for every channel, always in sync
- Orders and CRM update automatically
- AI answers order status instantly, day or night
- One customer record, no matter the channel
- AI agents absorb the volume — your team handles what matters
Shopy-Link
The first product built on our agentic stack: every conversation, order and channel in one intelligent workspace, for sellers who want to grow without adding headcount.
AI Agents
A specialized agent for every job: sales, support, marketing, knowledge, and more.
Explore →Commerce & Automation
Unified inbox, CRM, order tracking, and workflow automation in one place.
Explore →Analytics & Reporting
See what's working across every channel, in real time.
Explore →Integrations
Connects your storefronts, messaging and tools.
Explore →Three Commitments Behind Every Agent We Ship
The same principles hold for Shopy-Link and for everything Investa builds after it.
A Team of AI Agents, Working Together
Specialized agents, each with a clear job and clear limits, coordinating across every conversation. Tap any agent to see it in action.
A Look Inside Shopy-Link
A look at the platform's core screens.
Views
All12 Unassigned3 Assigned to me4 Snoozed2Channels
WhatsApp5 Instagram3 Messenger2 Live Chat2- Matched customer to CRM record
- Pulled order #4172 — shipped 08:12
- Checked shipping policy — ETA Thursday
Customer
Order #4172
Every channel, one thread per customer, with the agent's reasoning visible before anything sends.
Avg response time
42s
Resolution rate
94%
CSAT
4.8/5
Handled by AI
78%
Conversations
Channel breakdown
Top intents
Response time, resolution and channel mix in one real-time view.
Grounded answer · test
Coverage
Every reply grounded in your real policies and product data — with the source cited.
Blocks
New message Comment received Order createdLogic
If contains… Sentiment is…Actions
Assign agent Add tag Notify teamTrigger
New message received
Any channel
Condition
Message contains "refund"
+ 6 similar phrases
Action
Assign to Returns agent
Guardrails applied
Action
Tag: Refund Request
Sync to CRM
Build rules once; every conversation follows them automatically.
Instructions
Model
Tone
Creativity
Knowledge sources
Tools
Guardrails
Test console
Define what each agent can and can't do, in plain language.
Conversations
1,204
↑ 12% vs last weekResolved by AI
78%
↑ 6 ptsAvg CSAT
4.8/5
SteadyTop questions this week
A digest of what happened, delivered automatically every Monday at 9am.
Integrates With the Tools You Already Use
Messaging channels and commerce platforms, designed to connect with what you already run.
CHANNELS
COMMERCE PLATFORMS
Connects with the messaging channels and commerce platforms sellers already use.
How a Conversation Becomes Revenue
Five steps, start to finish, with your team involved only where judgement is needed.
Customer Sends a Message
On WhatsApp, Instagram, Messenger, or live chat, wherever they already are.
The Right Agent Picks It Up
Intent is recognized, then your real policies, pricing and product data are pulled before anything is drafted.
A Reply Goes Out in Seconds
On-brand, grounded in your data, and inside the limits you've set for that agent.
The Order and CRM Update Themselves
Checkout happens inside the conversation, and one customer record syncs across every channel.
Your Team Steps In Only When It Matters
Sensitive cases escalate with full context attached, and every thread feeds your analytics.
Plans Built to Scale With You
Pro and Max are in early access: we're shaping pricing with the businesses using them now. Teams is always a custom quote. Here's what each plan includes.
Pro
Early Access
Pricing shaped with early customers
- Unified inbox across core channels
- All AI agents included by default*
- Up to 3 connected accounts, one store
- Order & inventory answers
Max
Early Access
Pricing shaped with early customers
- Everything in Pro, plus:
- Up to 10 accounts & 3 stores*
- Staff handoff & marketing automation
- Full analytics & CRM sync
Teams
Custom
Scoped to your team's rollout
- Everything in Max, plus:
- Dedicated onboarding & support
- Custom integrations & SLAs
*AI action usage limits per plan will be defined at rollout. Request early access below and we'll tailor a plan to your business.
Frequently Asked Questions
Is my data secure?
Who owns the data?
Which channels are supported?
Which AI models are available?
Which languages are supported?
Can I see it in action?
Can I deploy on-premise?
How does pricing work?
Transform Customer Conversations into Revenue
Join the sellers working with Investa AI Solution to put agentic CX to work across every channel their customers use.
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